Privacy Policy and cookies
General Terms and Conditions
1. General Provisions
These General Terms and Conditions govern the operation of the online store 3S design, the rights and obligations of users, and the business relationship between the provider and the customer.
The online store is an information system intended for the presentation and sale of products to users.
The store is operated by:
3S design d.o.o.
V Murglah 7
1000 Ljubljana
Slovenia
Company registration number: 1900242000
VAT number: SI34726195
Email: studio@3sdesign.eu
Phone: +386 70 322 122
In these terms:
- Provider refers to 3S design d.o.o.
- User / Customer refers to any person using the online store or purchasing products through it.
These Terms and Conditions are prepared in accordance with applicable Slovenian and European legislation, including consumer protection and electronic commerce regulations.
2. Availability of Information
The provider undertakes to make the following information available to customers at all times:
- company identity and contact information
- essential characteristics of products or services
- product availability
- delivery conditions
- clearly defined prices
- payment methods
- delivery methods
- validity of offers
- withdrawal conditions
- complaint procedures and customer service contact information
3. Product Offer and Prices
The product offer on the website 3sdesign.eu may change due to the nature of business operations.
All prices are final unless explicitly stated otherwise.
The company 3S design d.o.o. is a VAT taxpayer and all prices include VAT.
Prices are valid at the moment the order is placed and have no predetermined validity period.
Despite our efforts to ensure accurate information, pricing errors may occur. In such cases the provider will:
- inform the customer
- allow the customer to cancel the order
- offer a mutually acceptable solution
The sales contract between the provider and the customer is concluded at the moment the provider confirms the order and the customer receives the confirmation email.
From that moment onward, all prices and conditions are binding for both parties.
4. Promotional Offers
Discounts and promotional offers cannot be combined unless explicitly stated.
Only one promotional code may be used per purchase.
Free shipping does not apply to discounted items unless explicitly stated.
Promotional gifts are not included in promotional purchases unless specified.
Promotional periods are stated within each promotional offer.
5. Payment Methods
The provider offers the following payment methods:
Bank Transfer (Proforma Invoice)
The customer receives a proforma invoice upon order placement.
Goods are shipped only after payment is received in the company bank account.
There are no additional payment processing fees for bank transfers.
Credit or Debit Card – via Slack
Payments can be made using the following cards:
- Visa
- Visa Electron
- Mastercard
- Maestro
- Diners Club
Once the order has been confirmed, changes to the order value or contents are generally not possible.
PayPal
Payments may also be made via PayPal.
A 4% PayPal processing fee applies.
Customers without a PayPal account may also pay via PayPal using a credit or debit card.
6. Invoices and Contracts
The provider issues an invoice to the customer electronically, sent to their email account in the “dispatch email” when the order is shipped.
The dispatch email includes:
- Invoice with itemized costs
- withdrawal instructions
- return instructions
The purchase contract (order) is stored electronically and sent to the customer via email.
Customers may request a printed copy of the invoice by sending a written request to:
7. Ordering Process
Placing an Order
Customers select the desired product and quantity and add it to the cart using the “Add to Cart” button.
By clicking the cart icon and proceeding to Checkout, customers enter their details and submit the order.
Orders may also be submitted by email if customers experience technical difficulties. Please contact us at studio@3sdesign.eu
Order Confirmation Process
Order Received
After submitting an order, the customer receives a confirmation email stating that the order has been received.
Customers may cancel the order within one hour of placing it.
Order Confirmed
If the order is not cancelled after an hour, the provider considers the order confirmed. For orders paid by bank transfer, the order is considered confirmed when we receive the payment.
The provider may contact the customer by phone if necessary.
Order Shipped
The order is prepared and shipped within the agreed delivery time.
The customer receives shipment confirmation and the invoice via email.
8. Right of Withdrawal (Returns)
Consumers have the right to withdraw from the purchase contract within 14 days of receiving the goods without providing a reason.
To exercise this right, the consumer must notify the provider in writing.
After notifying the provider, the customer must return the goods within 14 days.
Return shipping costs are borne by the customer.
A copy of the order must be included with the return.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. If the items return in their original condition we will refund the payments within 14 days of receiving the returned goods, excluding shipping costs.
Refunds will be issued using the same payment method used for the purchase unless otherwise agreed.
9. Custom-Made Products
Custom-made products cannot be returned.
Custom products include:
- custom wall panels
- custom accessories
- products treated with custom color oils
- personalized products
For custom wall panels:
- The customer receives an initial offer.
- Measurements are performed at the project location.
- Final dimensions and details are confirmed.
- The final offer must be approved by the customer.
Once the final offer is confirmed, withdrawal from the contract is no longer possible.
If the customer performs measurements independently, the provider recommends visiting the showroom to verify materials before confirming the order.
The provider is not responsible for measurement errors provided by the customer.
10. Product Defects
Consumers may exercise their rights regarding defective goods in accordance with applicable consumer protection laws.
The customer must notify the seller of the defect within two months after discovering the defect.
The defect must be described in detail and the seller must be allowed to inspect the product.
The seller is not liable for defects appearing more than two years after delivery.
11. Delivery Times
Delivery times are expressed in working days.
Typical delivery times are:
- 3–7 working days for products in stock
- 30–60 working days for custom wall panels
If payment is made via bank transfer, the delivery time begins after payment is received.
12. Delivery
Orders of standard size (up to approximately 200 cm) are shipped via GLS Slovenia.
Larger products may be delivered via another courier service.
If a package is not collected and returned to the provider, the customer must cover the shipping costs in both directions.
Customers experiencing delivery issues may contact:
studio@3sdesign.eu
+386 70 322 122
13. Damaged Shipments
If visible damage to the parcel is noticed upon delivery, customers should:
- refuse the shipment or
- demand a damage report from the courier.
If you don't get a Statement of damage, neither we or you are eligible for a replacement product.
If the package is delivered unattended (parcel locker or doorstep delivery), customers should photograph the packaging before opening.
If the product within the package is damaged or missing parts, please contact us within 24 hours and keep all of the materials and packaging. We may require additional information or photos to pursue a claim.
Damage claims must be submitted within 24 hours of delivery.
14. User Conduct
The website may allow users to post product reviews.
Users must:
- respect other users
- avoid offensive language
- avoid discrimination or harassment
- avoid posting external promotional links
Advertising, sales activities, or commercial surveys without permission are prohibited.
Users are responsible for the content they publish.
Moderators reserve the right to remove inappropriate content.
15. Security and Data Protection
The provider uses appropriate technological and organizational measures to protect:
- personal data
- order information
- payment data
Personal data is processed in accordance with GDPR and applicable Slovenian data protection legislation.
16. Complaints and Dispute Resolution
Complaints may be submitted to:
The provider will confirm receipt of the complaint within five working days and inform the customer about the complaint handling process.
The provider aims to resolve disputes amicably.
17. Alternative Dispute Resolution (ADR)
In accordance with Slovenian legislation, the provider does not recognize any specific ADR provider as competent for resolving consumer disputes.
Consumers may access the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
18. Intellectual Property
All texts, images, and other content on the website are the property of 3S design d.o.o., its partners, or suppliers.
Reproduction or distribution without written permission is prohibited.
19. Limitation of Liability
Despite efforts to ensure accuracy, product information, pricing, or availability may occasionally change.
If this occurs after an order is placed, the customer will be informed and given the option to:
- cancel the order
- modify the order
- accept updated terms
The provider is not responsible for incorrect information entered by customers.
20. Changes to the Terms and Conditions
The provider may update these Terms and Conditions due to:
- changes in legislation
- changes in business operations
Users will be informed of updates via the website.
Changes take effect 8 days after publication, unless legal requirements require earlier implementation.
