Privacy Policy and cookies

If you are not completely satisfied with your purchase, you have the right to return standard products according to the following procedure:

1. Check if Your Product is Eligible

• Standard Products: We accept returns for all standard items within the withdrawal period.
• Custom-Made Items: We do not accept returns for custom-made products. This includes custom wall coverings, personalized accessories, and items oiled with custom colors not found in the standard catalog.
• Condition: After a custom order is confirmed, withdrawal is no longer possible.

2. Notify Us (14-Day Window)

• You must notify us of your intent to withdraw from the purchase within 14 days of receiving your items.
• Please send your notice (you can use our Withdrawal Form) via email to studio@3sdesign.eu.
• You do not need to provide a specific reason for the return.

3. Return the Goods

• Once you have notified us, you must return the items within 14 days.
• Required Documentation: You must include a copy of the original order with the returned package.
• Return Address: Send the package to our company address: 3S design d.o.o., V Murglah 7, 1000 Ljubljana.

4. Costs and Refunds

• Shipping Costs: The buyer is responsible for covering all direct costs associated with returning the goods.
• Refund Process: We will issue a refund within 14 days of receiving the returned products.
• Refund Amount: We will refund the full purchase price using the same payment method you used for the transaction.
• Note: Original shipping costs are non-refundable.

5. Damaged Items

• If your item arrived damaged, please document the damage with photos of the packaging and the product immediately.
• Claims for damaged items or requests for replacements must be submitted within 24 hours of delivery.